The short version

You have 60 days from delivery to return anything for a full refund. We pay return postage on defective or incorrect items.

Conditions

• Items should be unused and in original packaging.
• Ceramics must be returned in their moulded pulp insert.
• Sale items are eligible unless marked “final sale” on the product page.
• Personalised or monogrammed items cannot be returned.

How to start a return

Email hello@example.com with your order number. We will send a prepaid label (US) or return instructions (international) within one business day.

Timing

Refunds are issued to the original payment method within 3 business days of the return arriving at our workshop. Your bank may take a further 3–5 days to post it.

Exchanges

We do not process exchanges as a separate flow. Return the original for a refund and place a new order — it is faster and your size or colour is guaranteed.

Damaged in transit

Photograph the parcel and the item, email both to us, and we ship a replacement the same day. No return required.

Repairs instead of refunds

If a piece has failed through normal use, even years later, send it back. We repair for the cost of postage and parts. This applies for as long as you own the item.